Refund and Returns Policy

1. General Overview

At phoenixgo, we are committed to providing high‑quality products and a satisfactory shopping experience. This Refund and Returns Policy outlines the conditions under which you may return or exchange items purchased from our online store.

2. Eligibility for Returns

2.1 Time Frame

Requests for a return or exchange must be submitted within 30 calendar days of the delivery date.

2.2 Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that show signs of wear, damage, or alteration are not eligible for return.

2.3 Non‑Returnable Items

• Personalized or custom‑made products.
• Final‑sale or clearance items, unless required by law.
• Digital downloads and software licenses.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns without an RA number will not be processed.

3.3 Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

• Full purchase price of the returned item(s), excluding original shipping fees.
• Any promotional discounts applied at checkout will be reflected in the refund.

4.3 Partial Refunds

If the returned item is missing accessories, tags, or is not in its original condition, we reserve the right to issue a partial refund.

5. Exchanges

Exchanges are treated as a return followed by a new purchase. Follow the return process outlined above, then place a new order for the desired item.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, contact us within 7 days of receipt. We will arrange a prepaid return shipment and either replace the item or issue a full refund, including original shipping costs.

7. User Responsibilities

• Provide accurate contact and shipping information.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions and include the RA number on the package.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to modify this policy at any time; changes will be posted on this page with an updated revision date.

9. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: